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Google NewsGenerative AI is taking over customer service — and it's working  Financial PostBarron Trump's Working 'Customer Service,' Millionaire Says  NewsweekLife on the digital edge: Evolving your customer experience  Fast CompanyIRS commissioner warns of worse customer service, lower tax collection if budget is cut  WGMEWhite Paper: 2024 Customer Service Trends in the Supply Chain  FreightWavesL.L.Bean Axes Call Center Staff and Hours  RetailWireCustomer Service Employees Share 30 Encounters With Clients That Left Them Speechless  Bored PandaHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch

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